Frequently Asked Questions
Got a question? Find our FAQs here. If your question hasn't been answered here, drop us on Whatsapp
Delivery & Timing
Can I customise my bouquet?
Customisation is available. Please DM us on Instagram before placing your order to check availability.
Will my bouquet look exactly like the photos?
Each bouquet is handcrafted. While we aim to match the photos closely, slight variations may occur due to seasonal flower availability and natural differences.
KIV
If the recipient is unavailable, the courier may leave the flowers at a safe location or contact the recipient directly. Re-delivery fees may apply.
Notes, Polaroids & Add-Ons
Can I include a message card?
Yes, complimentary message cards are available.Please WhatsApp us your order ID after purchase and include your message.
How do I send a polaroid photo?
After placing your order, WhatsApp us your order ID and send us your photo. We will print and include it where applicable.
KIV
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Order & Delivery Amendments
Can I change my delivery or pickup time?
Changes are subject to availability and must be requested at least 48 hours before your scheduled delivery or pickup time.
Can I make changes to my order after purchase?
Changes are subject to flower availability. Please contact us as soon as possible with your order ID.
KIV
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Payment, Cancellations & Refunds
Do you offer cancellations or refunds?
Due to the perishable nature of flowers, cancellations, refunds, or exchanges are not available once an order has been confirmed and prepared.
Flower Care & Allergy
How long will the flowers last?
With proper care, fresh flowers typically last 2-5 days, depending on the flower varieties and environment.
How should I care for my flowers?
To help your flowers stay fresh for longer:Keep them in a cool, well-ventilated areaAvoid direct sunlight and heatRemove any wilted leaves or petals as needed
Do you use floral foam or flower food?
Some arrangements may include floral foam or flower food to help maintain freshness during transport and display.